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Title
Text copied to clipboard!Operation Control Center Coordinator
Description
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We are looking for an Operation Control Center Coordinator to oversee and manage the daily activities within our operations control center. This role is critical in ensuring the smooth functioning of all operational processes, monitoring real-time activities, and coordinating responses to incidents or disruptions. The Operation Control Center Coordinator will serve as the primary point of contact for internal teams and external partners, ensuring that communication flows efficiently and that all operational protocols are followed. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to remain calm under pressure. Responsibilities include monitoring system dashboards, dispatching resources, maintaining logs, and preparing reports on operational performance. The coordinator will also be responsible for identifying process improvements, implementing best practices, and supporting the training of new team members. This position requires excellent problem-solving abilities, a proactive approach to risk management, and the capacity to make quick decisions in dynamic environments. The Operation Control Center Coordinator will collaborate closely with management, technical teams, and field staff to ensure that operational objectives are met and that service levels are maintained. Candidates should be comfortable working in a fast-paced, technology-driven environment and be willing to work flexible hours, including nights and weekends, as required. This role offers the opportunity to play a key part in the success of our operations and to contribute to the continuous improvement of our control center processes.
Responsibilities
Text copied to clipboard!- Monitor real-time operations and system dashboards.
- Coordinate responses to incidents and operational disruptions.
- Communicate effectively with internal teams and external partners.
- Maintain accurate logs and prepare operational reports.
- Dispatch resources and personnel as needed.
- Identify and implement process improvements.
- Support training and onboarding of new team members.
- Ensure compliance with operational protocols and safety standards.
- Analyze operational data to identify trends and issues.
- Assist in the development of contingency plans.
- Participate in regular team meetings and briefings.
Requirements
Text copied to clipboard!- Bachelor’s degree or equivalent experience in a related field.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Experience in operations, logistics, or control center environments.
- Proficiency with monitoring and reporting tools.
- Ability to work under pressure and make quick decisions.
- Attention to detail and accuracy in record-keeping.
- Willingness to work flexible hours, including nights and weekends.
- Problem-solving and analytical skills.
- Familiarity with safety and compliance protocols.
- Team-oriented mindset with leadership potential.
Potential interview questions
Text copied to clipboard!- What experience do you have in operations or control center environments?
- How do you handle high-pressure situations or emergencies?
- Describe a time you improved an operational process.
- What tools or systems have you used for monitoring operations?
- How do you ensure effective communication during incidents?
- Are you comfortable working flexible hours, including nights and weekends?
- How do you prioritize tasks in a fast-paced environment?
- What steps do you take to ensure compliance with protocols?
- Describe your experience with training or onboarding new staff.
- How do you approach problem-solving in dynamic situations?
